Returns and Right of Withdrawal

Returns and Right of Withdrawal

Last Updated: September 28, 2023

Thank you for choosing Made in Japan. In the unlikely event that you are not entirely satisfied with your purchase, we have outlined our Returns and Right of Withdrawal policy below to ensure a seamless shopping experience.

Returns Policy

  1. 15-Day Satisfaction Guarantee: We want you to love your Made in Japan products. If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order. This guarantee covers all eligible items sold by Made in Japan.

  2. Items in Unused Condition: To be eligible for a return, the item must be in its original packaging and in unused condition. It should include all the components and accessories that came with it.

  3. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part.

  4. Refund Process: Once we receive and inspect your returned item, we will initiate a refund to your original payment method. Please allow up to 10 business days for the refund to reflect in your account.

Right of Withdrawal

In accordance with consumer protection laws and regulations, you have the right to withdraw from your purchase contract within 14 days from the day you received your order. During this withdrawal period, you can return the product without providing any reason.

  1. Notification: To exercise your right of withdrawal, please notify us in writing within 14 days of receiving your order. You can send an email to [email address] or use our contact form.

  2. Return Shipping: You are responsible for the return shipping costs when exercising your right of withdrawal.

  3. Refund: We will process the refund of the purchase price and the standard delivery costs (if applicable) within 14 days of receiving the returned item. The refund will be made to the same payment method you used for the initial transaction, unless you explicitly agree to a different method.

  4. Exemptions: Please note that certain items, such as personalized or customized products, perishable goods, and items sealed for health or hygiene reasons, may not be eligible for withdrawal. This is in accordance with applicable laws and regulations.

Contact Us

If you have any questions or require assistance with your return or withdrawal, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with Made in Japan products.

Contact Information:

Email: info@madeinjapan.pt

Address: Quinta dos Estrangeiros II, Zona Sul Pav.95 2665-602 Venda do Pinheiro

Thank you for choosing Made in Japan. Your satisfaction is our priority, and we look forward to serving you again in the future.